ShoHost Web Hosting Terms and Conditions

1. Client Support and Contact

ShoHost provides customer support through live chat, WhatsApp, email, and support tickets (for account-related updates). Clients can reach us via these channels for assistance.

2. Monitoring Services

ShoHost uses the default WHMCS monitoring tool for server status. cPanel users can access the "Service Status" function for real-time monitoring.

3. System Failure and Maintenance

Details of system failures and planned maintenance work are published in advance on our status page at https://manage.shohost.com/serverstatus.php. Customers can check this page for updates on service availability.

4. Mass Email Restrictions

ShoHost imposes a limit of 100 emails per hour and 1000 emails per day per account to prevent abuse. The dispatch of mass emails or newsletters using your hosting account’s email addresses is strictly prohibited. ShoHost reserves the right to suspend or block any account that exceeds these limits or sends unsolicited advertising.

5. Data Protection and Backup

We maintain a daily backup of all hosted data for up to 3 days. However, in rare cases, backups may be missed due to storage limitations. Customers are encouraged to maintain their own backup strategy.

6. Content and Data Management

Any changes, deletions, relocations, or overriding of content on your account will only be executed upon a verified request via our support ticket system. The support team is not obliged to perform tasks that can be completed by the customer using available tools.

7. Software Installation

Clients are allowed to install any software on their hosting accounts as long as it does not modify server configurations or create conflicts that could affect server stability.

8. Process Monitoring

To ensure server security and stability, a process monitoring system is active. This system automatically terminates processes that run excessively long or consume excessive memory (RAM).

9. Account Relocation

ShoHost offers free relocation of up to three accounts (each not exceeding 5 GB) within our web hosting or managed server network. Clients must transfer databases themselves. Relocation to or from external servers or dedicated root servers is not available.

10. Email Service: Spam and Virus Protection

Each email account includes a server-side spam filter, which can be optionally deactivated. Spam emails are automatically deleted after a set period. Additionally, ShoHost employs a virus filter for incoming emails; emails containing viruses are rejected, and the sender is notified. Sending emails with viruses is strictly prohibited.

11. Prohibited Actions

To maintain network performance and reliability, the following actions are strictly prohibited:

• Using our Services for cryptocurrency mining or any other activities that excessively burden our resources.
• Engaging in any form of spamming or sending unsolicited advertising emails.
• Uploading or distributing illegal, abusive, or infringing content.
• Streaming content or running video/audio broadcasting services.
• Excessive bandwidth or storage misuse, including using the hosting account for file storage, backups, or content delivery networks (CDNs).
• Any other activities that may harm the performance, security, or integrity of the ShoHost network.

Contact and Support

For any questions or to report issues regarding these Terms and Conditions, please contact our support team via live chat, WhatsApp, support ticket, or email us at [email protected].