System Policies & Security Measures

1. Fair Usage Policy (FUP)

To ensure quality service for all customers, ShoHost enforces a Fair Usage Policy. Plans advertised as unlimited are for normal website hosting only—not for bulk storage, streaming, mirrors, or workloads that dominate shared server resources. See Terms and Conditions (Section 6) for prohibited site types and enforcement.

• Excessive use of bandwidth, storage, CPU, RAM, or I/O may result in throttling, upgrade requests, or suspension.
• Hosting accounts must not be used primarily for file storage, off-site backups, or CDN-style distribution.

2. Storage and Bandwidth Usage

ShoHost hosting plans include allocated storage and bandwidth limits. Customers must adhere to these limits to prevent service interruptions.

• Streaming, file hosting, or excessive storage usage is not allowed on shared hosting.
• Dedicated server clients must use bandwidth efficiently to avoid network congestion.

3. Security and Abuse Policy

Security is a priority at ShoHost. Any abuse of the network or services will result in immediate suspension.

• Hosting accounts must not be used for illegal activities such as hacking, phishing, or spreading malware.
• Customers must maintain the security of their accounts and update software regularly.
• Brute-force attacks, DDoS attacks, and network abuse are strictly prohibited.
• Report security vulnerabilities or incidents through a support ticket—do not disclose active exploits publicly.

3.1 Customer Support

ShoHost offers support by WhatsApp and through the client support ticket system. Use tickets for billing, technical issues, and security reports so we can track and respond with the right team.

4. Refund and Cancellation Policy

At SHO WEB SERVICE PRIVATE LIMITED, eligible orders qualify for a 7-day refund on all products where stated below. As we operate in the digital service sector and not in the manufacturing of physical products, our policy is structured accordingly.

Web Hosting & Dedicated Server Services

• Customers may request a cancellation and refund within 7 days of placing the order for web hosting or dedicated server services.
• Refunds will not be entertained beyond the 7-day period from the date of order.
• Once a refund is approved, the amount will be processed and reflected in the customer's account within 7 business days.
• Note: Refund timelines may vary based on the payment method. For payments made via Stripe, it may take 5 to 7 business days for the refund to process. For Cashfree payments, it may take 7 to 9 business days to reflect in your bank account.
• No refunds will be issued for services that have been used extensively, abused, or violated our terms of service during the initial 7-day period.

License-Based Products

(e.g., cPanel, LiteSpeed, CloudLinux, etc.)

• No refund will be provided for license-based purchases under any circumstances, as these are activated instantly and are non-returnable.

General Terms

• All cancellation and refund requests must be submitted through our Customer Support Portal or via official email communication.
• SHO WEB SERVICE PRIVATE LIMITED reserves the right to approve or deny a refund request based on service usage, abuse, or violation of terms.
• By placing an order, you acknowledge that you have read and agree to this policy.

For any questions or concerns, please contact our support team at [email protected].